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Reference Letter


06/14/2006 Mr. Christopher Perrotta Chariots of Palm Beach 2400 North Mango Rd. West Palm Beach, FL 33409 Dear Chris, I wanted to send this letter to let you know how much we are enjoying our Jaguar XJ8 Vanden Plas. It has exceeded our expectations. As you may have realized, my wife, Maria has high standards and pays great attention to detail. I am so impressed with how you and Chariots stood by us when she asked to have the car inspected. This ended up postponing our acquisition of the car by one month. We were very impressed with your patience and for the rare quality of making sure we would be confident with our purchase. In addition to this, your research regarding the purchase of an extended warranty saved us quite a bit ($1700.00). My Great Grandfather, John Wanamaker, coined the phrase "the customer is alwasy right". He would have approved of, and appreciated, your service. During the inspection, you learned one particular system needed to be repaired. Apparently, Mr. Hugh Bate, the owner of Chariots, stepped up and took care of it. We later found Chariot's receipt for this repair ($2200.00) in our glove compartment. I am certain other dealers would have used that unforeseen setback to renegotiate the deal. Chariots honored our deal even though the numbers changed. That situation exemplified your superiority in customer service and the owner's strength in character. All of our interactions (from the showroom, to the test drive, to the financing) were done with professionalism and courtesy. Our car buying experience with you, and Chariots of Palm Beach, was exceedingly professional. Certainly, our situation did not typify the "everyday" purchase or sale -- Even in the luxury class of vehicles. Challenging situations are often the most insightful ones. In my opinion, Chariots could not be more highly esteemed. Thank you for your help, patience, and experience. I will certainly be recommending you to my friends. Best Regards, Rodman Leas